Messaging-first EV charging
Charging starts with a message.
Help drivers find, start, pay for and manage EV charging through the messaging apps they already use, while giving operators a simpler way to support every session.
Meet drivers on
Messenger
Nearest charger2 ports available · 350 m
Session update68% charged · £8.42
Charging in progressBay 04 · CCS connector
Live
68%Battery
42.1 kWhDelivered
£8.42Cost
No new app to download
Guided payment journey
Live session updates
Always-on messaging
1
familiar conversation
Instead of asking every driver to learn another charger interface, EV Charger Bot gives them one guided journey from discovery to support.
A better driver experience
Remove friction from every charge.
Public charging can involve unfamiliar apps, unclear prices and support numbers that are hard to find. Bring the journey into a channel drivers already understand.
Find the right charger
Guide drivers towards compatible, available charging locations with clear connector, speed and access information.
Explain price before payment
Present tariffs and the next step in plain language before handing the driver into a secure payment flow.
Stay with the session
Keep charging status, cost and support in the same conversation instead of sending users between separate tools.
Escalate with context
When human help is needed, pass the conversation and useful session details to the operator’s support workflow.
How it works
From message to charging in three steps.
The experience is deliberately simple for drivers and designed to connect with the operator systems already behind the charger.
⌁
Start a conversation
The driver scans a charger QR code, follows a link or messages the bot directly through a supported channel.
⚡
Choose and confirm
The bot identifies the location or charger, explains availability and pricing, then guides the secure payment step.
✓
Charge with confidence
The same conversation provides session updates, stopping guidance, receipts and a route into support when needed.
Built for charge-point operators
A smarter front door to your charging network.
EV Charger Bot is the conversational layer between the driver and the systems that operate charging, payment and support.
01
Reduce avoidable support journeys
Answer routine questions and guide common recovery steps before escalation.
02
Keep your operator brand visible
Offer a branded journey instead of sending drivers through another generic network app.
03
Connect, don’t replace
Designed as an integration layer around existing charger, payment and customer-support systems.
04
Learn from conversations
Use anonymised demand and issue patterns to improve charger information and support content.
Driver journey overview
Live
ConversationsLive
Channel coverage3
Support hand-offReady
Operator brandingCustom
Where it fits
One journey. Every charging environment.
Adapt the conversation, brand and escalation path to the way each location is operated.
Public networks
Give occasional and first-time drivers a clear route to payment and support without forcing account creation.
Car parks
Connect parking and charging guidance in one conversation for retail, leisure and destination sites.
Hotels and hospitality
Help guests understand access, tariffs and overnight charging without increasing front-desk workload.
Councils
Make public charging guidance more accessible and provide a consistent path into staffed support.
Fleets and workplaces
Guide authorised drivers through site access, charger selection and common troubleshooting.
Charge-point platforms
Add messaging as a branded driver channel alongside existing web, app and RFID experiences.
Designed around UK expectations
Make important information easier to reach.
The UK Public Charge Point Regulations focus on a consistent consumer experience. Messaging can support the way operators present information and route drivers to assistance.
Pricing clarity
Show the tariff early
Explain the pence-per-kWh price and any important payment information before the driver continues.
Real-time assistance
Make help easy to find
Resolve routine issues conversationally and provide a clear hand-off to the operator’s staffed support route.
Open information
Use accurate charger data
Surface connector, availability, location and access information from the operator’s approved data sources.
EV Charger Bot can support an operator’s customer journey, but it does not by itself guarantee regulatory compliance. Final implementation must be assessed against the operator’s chargers, payment methods, support process and legal obligations.
Frequently asked questions
The practical questions.
Is EV Charger Bot another charging app?
No. The proposition is a messaging-first journey that works through channels drivers may already use. The final implementation can complement an operator’s app, web payment, RFID and contactless options.
Can it start and stop a charging session?
That depends on the operator’s charge-point platform and available integration. EV Charger Bot is designed to guide those actions and connect to approved operator systems where the required interfaces are available.
Does it process card details inside the chat?
The recommended journey sends the driver into the operator’s secure, PCI-aligned payment flow and returns useful confirmation to the conversation. Card details should not be collected as ordinary chat messages.
Which charging networks can it support?
The system is intended to be hardware and operator flexible. Compatibility is confirmed during discovery by reviewing the existing charge-point management, payment, availability and support interfaces.
Can a person take over the conversation?
Yes. A production setup should define escalation rules so that drivers can reach the operator’s real-time assistance channel with useful session context when automation is not enough.
EV charging insights
Answer the questions drivers and operators are already asking.
Our launch content will focus on genuinely useful charging guidance, not high-volume filler.
Driver guide
How to pay at a public EV charger without downloading an app
A plain-English guide to contactless, web payment, QR codes, roaming and messaging.
Operator guide
What the UK Public Charge Point Regulations mean for customer experience
Pricing, reliability, assistance and data explained for teams planning driver journeys.
Product guide
How conversational EV charging can reduce app fatigue
Where messaging fits alongside contactless, operator apps, roaming and staffed support.
Start a conversation
See what messaging can do for your charging network.
Tell us how your chargers, payments and support work today. We’ll map the first driver journey together.
✓ Product and integration discovery
✓ Branded conversation walkthrough
✓ No-obligation implementation outline